Refund and Returns Policy

At PrimeEdge Solutions, we strive to provide professional-grade, fully customized services in financial planning and analytics. Because our services are delivered digitally and tailored to each client’s unique situation, our refund and returns policy is designed to ensure both transparency and fairness. Please read this policy carefully before purchasing or booking our services.

1. Digital Nature of Our Services

• All services provided by PrimeEdge Solutions are intangible and delivered online. This includes but is not limited to: financial consultation sessions, investment analysis reports, business analytics dashboards, tax planning strategies, and risk management frameworks.
• Since no physical goods are shipped, the concept of “returns” does not apply. Instead, we focus on refunds and cancellations in relation to digital and consulting services.

2. Refund Eligibility

Refunds may be issued only under specific circumstances, including:

• Service not yet provided: If you cancel your order before any work has commenced or before the scheduled consultation takes place.
• Failure to deliver: If due to technical or organizational reasons we are unable to deliver the agreed service.
• Material discrepancies: If the service delivered is substantially different from the description provided in the service agreement or purchase order.
• Duplicate payments: In the event of an accidental duplicate transaction, the extra payment will be refunded.

3. Non-Refundable Services

Certain cases do not qualify for refunds:

• Completed services: Once a consultation has taken place, or a financial report, model, or analysis has been delivered, it cannot be refunded because it involves the delivery of personalized knowledge and expertise.
• Subscriptions or ongoing monitoring: Payments for monthly or recurring services are non-refundable once the billing cycle has started. However, you may request to cancel future renewals.
• Change of mind: Refunds are not available if you simply decide not to use the service after it has been delivered.

4. Cancellations and Rescheduling

• Before service delivery: Clients may cancel booked sessions or ordered services at least 24 hours prior to the scheduled start time and request a refund.
• After work has started: If you cancel after initial research, data collection, or preparatory work has been completed, partial refunds may be issued based on the scope of completed work.
• Rescheduling: Instead of cancellation, clients are encouraged to reschedule consultations to a more convenient time at no extra cost, provided reasonable notice is given.

5. Service Quality and Adjustments

• If you are not satisfied with the service provided, we encourage you to contact our support team.
• In many cases, issues can be resolved by clarifications, adjustments, or additional explanations without the need for a refund.
• PrimeEdge Solutions reserves the right to propose service improvements or corrections as an alternative to refunding payments.

6. Dispute Resolution Process

• All refund requests must be submitted in writing with a clear explanation of the issue.
• Our financial and legal specialists will review the request within 5–7 business days.
• If approved, refunds will be processed within 7–14 business days, depending on the client’s payment method and banking system.
• In cases of disagreement, we aim to resolve disputes through constructive dialogue before considering external mediation.

7. Global Service Considerations

• Since our services are offered worldwide, clients may experience different refund processing times due to banking regulations, payment gateways, and international transfer systems.
• Payments made in cryptocurrencies or alternative digital methods will be refunded according to the current exchange rate at the time of refund approval, not the original payment date.
• PrimeEdge Solutions is not responsible for additional fees or commissions charged by third-party payment processors or banks.

8. Policy Updates

We reserve the right to update or amend this Refund and Returns Policy at any time in response to changes in business practices, international regulations, or payment systems. All updates will be published on our website, and continued use of our services will constitute acceptance of any changes.